Speaking Southport District General Hospital - 2 Talks July 3rd

Hi

With Great thanks to Sue Johnson Matron Quality and Performanceand colleauges 

Southport and Ormskirk Hospital NHS Trust for the kind invite to give  two talks at the trust on July 3rd 

I am very grateful for this kind opportunity


 all are welcome by registering via the info below 

Tommy will be delivering two sessions on Monday  3^rd July 2017 at the Clinical Education Centre Southport District General Hospital

All staff and members of the public are more than welcome to attend either session. 

Times are 10am-12pm or 2.15 pm -4pm

For more information and to book your place,

Please contact Sue Johnson   or  Michelle Kitson, 

Sue Johnson

Matron Quality and Performance

Southport and Ormskirk Hospital NHS Trust

Email s.johnson12@nhs.net

Twitter@SONHSTrust

Web www.southportandormskirk.nhs.uk

Thanks for reading my blog, You can now view my 8 short flims here! http://tommy-on-tour-2011.blogspot.co.uk/2014/05/my-mums-name-was-joan-this-is-our-story.html

‘What Matters to You?’ Day 2017 –

Today is ‘What Matters to You?’ Day 2017 – a chance to flip the conversation from ‘What’s the matter with you?’ to ‘What matters to you?’ Individuals and organisations across Scotland are joining in and Dementia Carer Voices is marking the day with a series of activities and posts.

Project Engagement Lead, Tommy Whitelaw, represented the ALLIANCE on the WMTY national steering group and has been deeply involved in spreading the message and raising awareness of the day in colleges, universities, hospitals and care homes throughout the country.

We have collected our blog posts, interviews, podcasts, photos and other activity to mark the day. Please click on the links below to see our work for WMTY day. #WMTY17

• Tommy interviews Shona Robison MSP, Cabinet Secretary for Health and Sport, about what matters to her.
• WMTY podcasts and case studies, along with our latest case study with Leanne, a student nurse, talking about what matters to her.
• WMTY17 tour of the Western Isles last week for #DAW2017 in partnership with NHS Western Isles. It involved talks on a different island each day. See blogs for Day One, Two and Three, and see shortly for Tommy’s report on Day Four and Five.
• A WMTY17 pledge wall with Glasgow housing association was unveiled last month.
• 25 team WMTY17 pledge trees launched at combined NHS trust In Staffordshire.
• Lancaster Preston and Chorley hospital every person will have a #WMTY board above their bed
• Bournemouth hospital will be asking all the teams and patients what matters to you on June 6^th
• Many hospitals, care homes and teams and individuals have registered for WMTY day on our project tour.
• House of Care poster: Developing a compelling narrative: Stories of Change from Scotland’s House of Care Adopter Programme.

You can also share ‘What matters to you?’, by downloading the document below, taking a picture of yourself holding it and tweeting us at @dementiacarervo

20170524 WMTY Statement v1

Thanks for reading my blog, You can now view my 8 short flims here! http://tommy-on-tour-2011.blogspot.co.uk/2014/05/my-mums-name-was-joan-this-is-our-story.html

Putting care at the heart of our communities

“Our residents do not live in our work place, we work in their home.”

I have been sharing this quote from a care home worker and thinking about it a lot over the last few weeks.

I feel very honoured as part of our ‘You Can Make a Difference’ Campaign and tour across the country to spend most days speaking to staff in hospitals, hospices and care homes, or our next generation of healthcare professionals in colleges or universities.

So often I travel home feeling inspired by the people that I’ve met and pledges that we’ve received.

The quote made me reflect on the way that residential care is often thought about, both in terms of the people who live there and the staff who work there.

Communities are in our hearts, we are the heart of our communities and our homes are at the heart of our community and relationships. This isn’t something that should change when we start live in a care home, after all, as the quote points out – this is our home now.

If we want to create friendly and supportive communities we have to include care homes, the people who live and the people who work there.
If we are going to ask people ‘what and who matters to you?’, let’s make sure we ask the people living and working in care homes too.

What can you and I do to help change perceptions, and make sure that people living in residential care remain at the heart of our communities?

For my part, a big focus of my work through the Dementia Carer Voices project has been about highlighting the unique life stories of people living with dementia and their carers, and celebrating the role of the staff that make a real difference to their lives.

“Our residents don’t live in our work place, we work in their home”. In fact, our residents don’t just live in our care homes, they live in our communities and we can all play a part in supporting them to live well and stay included.

Tommy Whitelaw
Dementia Carer Voices Project Engagement Lead
The ALLIANCE

Tommy 

Campaign Update

Dementia Carer Voices has engaged with over 60,000 people in person over the last 2 years at over 500  talks and event. Collecting 12,000 pledges from health and social care professionals and we’d like to share some of their inspiring words, and help celebrate the work they do to putting pledges in to practice make a difference.

We are very inspired by the different ways individuals, hospitals, universities, care homes and care at home teams have been putting pledges in to practice. 

Read our case studies of how hospitals, universities and care homes are putting people at the heart of their work at:

https://dementiacarervoices.wordpress.com/case-studies/

 You can read every pledge here at: https://dementiacarervoices.wordpress.com/pledges/

Guest post via Hans Hartung “It Isn’t Joy in Work; Joy IS the Work”

                           Guest post via Hans Hartung

                          “It Isn’t Joy in Work; Joy IS the Work”

Kate Hilton of the IHI Open School, Helen Bevan of the NHS England, Hans Hartung of the NHS Scotland, and Marianne McPherson of the IHI 100 Million Healthier Lives team describe how leaders can embrace their role as facilitators of joy in work.

Improvement guru W. Edwards Deming had a clear vision of a leader’s role: “Management’s overall aim should be to create a system in which everybody may take joy in his [or her] work.” Studies have shown that joy in work leads to higher service user satisfaction, better staff engagement, more cooperation among staff, higher productivity, and more efficiency.

But what exactly is “joy in work,” and how can we, as leaders, elicit it? We tackled that question during a unique session at the 2016 IHI Nationanl Forum.

As we prepared for the session, we wanted to develop a shared understanding of joy from our work as leaders of large-scale change efforts. We believe joy is a lived experience, not a theoretical one. While we may possess strategies and methods for creating joy, they must pass the “sniff” test: we know when we feel “joy” — and when it is inauthentic or forced. We experience joy as a feeling of pleasure, happiness, and wellbeing that results in energy, connection, a sense of purpose, meaning, and fulfilment. In other words, we all have an internal “joy calibration system.”

We took that knowledge and challenged ourselves to teach about joy with joy at the Forum, where we gathered with 20 frontline leaders of change in health care. As pre-work, we asked participants to submit “personal anthems of joy,” which played throughout the session. As participants entered the room, we welcomed, acknowledged, and thanked each one of them for their presence. We asked them questions about themselves, helped them find their seats, and introduced them to one another. We shared pictures and stories of who we are and what brings us joy. We ignited the senses in small groups around smell, touch, taste, sound, and breath. And during our break, we conducted a “Randomized Coffee Trial” to deepen authentic connections.

Our workshop’s aim was to create a Joy Manifesto that explored how we experience joy from within, together, and across a system. The following seven design principles for joy emerged from the group’s work. Central to these principles is the understanding that while joy is a lived experience at personal and interpersonal levels, creating the sustained conditions for joy is a system responsibility. These system conditions, then, lead to personal and interpersonal joy at work:

1. Create conditions for people to identify sources of joy from within. We cannot give what we do not have. Because joy lives within, we must identify the personal practices and habits that connect us to our internal sources of joy, like journaling, being in nature, exercising, meditation, and singing. Test to Try: Notice for yourself: what makes you joyful
2. Encourage people to bring their whole selves to work. This is about moving from knowing what brings you joy to living it at work. How might you bring other joyful parts of your life into the workplace? Participants offered examples like writing thank-you notes to others at work, building a quiet walk into each work day, and sharing a joke, personal stories, or pictures. Test to Try: By next Tuesday, what one joyful life practice can you integrate into your work day?
3. Create conditions for human connection. To live is to be connected to — and helpful to — each other. Human connection is an organic process that emerges whenever people meet. Workshop participants noted that connections amplify collective learning by building on one another’s strengths and recognizing weaknesses. The quality of our connections is a predictor of our happiness. Sharing stories and facilitating a social environment help to build authentic connections. Attentive listening without interruption, humble inquiry, and genuine curiosity are human ways to build empathic bridges. Test to Try: In the next week, listen to someone without interruption and with curious interest in what they want to share. How is it different?
4. Make it safe to be joyful. Deming also said, “Drive out fear, create trust.” Trust and absence of fear are the foundation to go beyond “safe space” to “brave space” where people can try new things and be vulnerable, honest, and light-hearted together. Joy lives at the edge of taking risks and knowing that it is okay to fail forward. Ask “open and honest” questions, demonstrate acts of kindness, greet everyone within a 10-foot radius, adopt an “eyes up, hearts open” hallway culture with no smart phone use, and celebrate courage. Be nice, consistently. A culture that values recognition and respect encourages trust. Leaders have a particular responsibility to create these conditions by modelling these behaviors. Test to Try: Put away your smart phone for one day and acknowledge those around you. See what happens.
5. Create a space for others to lead. Be authentic. Don't give power and take it away; instead, help others see and use their agency. Ignite people’s autonomy by asking them to break the rules when the rules stop serving the intended purpose. Empower people to refine and redefine measures that don’t make sense. Replace micro-management with mutuality by spending time at the front lines to speak with and listen to people. Test to Try: This week, make rounds on the floor or in the field with the intent of unleashing others’ capacity and will to solve their own problems.
6. Build systems for joy: When we think about joy, we typically think about intrinsic motivation: connecting with people’s internal motivation, linking with their values and the things that matter to them at the deepest emotional or spiritual levels. But we can also create systems of extrinsic motivation to support joy. By this, we mean introducing levers or system drivers that encourage specific behaviors or “prod” people to engage in particular activities. Examples include:

• Defining joy as a stated value of the organization, developing metrics around joy, making joy a deliverable to which all staff dedicate a percentage of time each month, and including joyfulness as a qualification in job descriptions
• Creating conditions for joy to emerge, as Swedish leaders do with “FIKA,” a break with coffee and cake
• Backing off if incentives are experienced as "compliance for joy,” making them inherently un-joyful

Test to Try: By the end of the month, explore one concrete step for your organization to take to design for joy.

7. Create conditions for people to learn, improve, and innovate. Having fun designing joy in work, actually enjoying the process, was one of the most exciting insights from the workshop. Improvement and innovation stimulate creativity and intrinsic motivation, resulting in joy. As Deming noted, “Innovation comes from people who take joy in their work.” Co-ownership, playful improvisation, experimentation, valuing failure, the appreciating of stories behind the data, and a focus on collaboration make change come alive. Joy in improvement work results from the knowledge that any improvement contributes to the bigger picture and is connected to others’ learning. Joy builds confidence, and confidence builds intrinsic motivation for continuous learning. As Deming stated, “We are here to learn, to make a difference, and to have fun.” Test to Try: Have fun! (Really!)

All in all: It isn’t “joy in work”; joy is the work. Being an improvement leader who creates the conditions for joy means knowing it, being it, sharing it, and designing for it. For Deming, there was no doubt that the experience of joy in work was a prerequisite for any high-performing organization. Joy must be how we do business — within ourselves, together with others, and across our systems.

Sources and additional reading:

• Sikka R, Morath JM, Leape L. The Quadruple Aim: care, health, cost and meaning in work. BMJ QualSaf. 2015;24:608-610.
• Sirota D, Klein D. The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want (2nd edition). Pearson FT Press; 2013.
• Stress in America: Paying With Our Health 
• Finding joy and meaning in work: In support of the Quadruple Aim
• Joy in Work is a featured topic track at the 2017 IHI National 

Thanks for reading my blog, You can now view my 8 short flims here! http://tommy-on-tour-2011.blogspot.co.uk/2014/05/my-mums-name-was-joan-this-is-our-story.html

Make a Difference tour 2017 Talks January - June 2017

January

·         09.01.17 Educational Seminar at Strathclyde University Talk with Graeme Morrison from the ALLIANCE.  To MPharm 3rd Year Pharmacy Students

·         10.01.17 Educational Seminar at Balhousie Care Group at Ambassador Event, Perth.

·         12.01.17 Educational Seminar at Huddersfield University.

·         16.01.17  Wmty17 Steering Group

·         17.01.17 2 Educational Seminars at Erskine Care Home.

·         18.01.17 4 Talks Keele University

·         20.01.17 Educational Seminar at Delirium Conference in Newcastle - Q&A with Nadine Schofield from Lets Respect. 

·         23.01.17 Launch of the Specialist Dementia Unit Learning and Development Network Event at Royal College of Surgeons, Edinburgh.

·         24.01.17 Educational Seminar at Scunthorpe Hospital.

·         26.01.17 Educational Seminar at University of Portsmouth.

February

·         01.02.17 Attending Focus on Dementia Advisory Group

·         02.02.17 Educational Seminar UCLAN

·         03.02.17 Attending the Scottish Health Council and The ALLIANCE Our Voice information event at Chest Heart Stroke Scotland

·         07.02017 Educational Seminar Scottish Ombudsman

·         10.02.17 Educational Seminar Trainee Nursing Associates, Exeter

·         15.02.17 Educational Seminar GHA Mosspark

·         20.02.17 Educational Seminar Colchester

·         22.02.17 Attending Cross Party Group on Carers

·         22.02.17 Attending Acute Care Network 

·         22.02.17 Educational Seminar GCU – Heart Specialists

·         23.02.17 Educational Seminar RCN, Glasgow

·         23.02.17 Educational Seminar Glasgow City College

·         23.02.17 Speaking MMC phone to add to Queen Margaret University Module

·         24.02.17 Presentation to CNOD

·         24.02.17 Attending “What Matters To You” Planning Group Meeting

·         25.02.17 Attending Decision day North Ayrshire

·         27.02.17 Attending Vale of Leven Implementation Group

·         28.02.17 Educational Seminar Health Education Awards

March

·         01.03.17 Educational Seminar South Lanarkshire Carers

·         01.03.17 Educational Seminar New Lanarkshire College

·         02.03.17 Attending GHA Art Club to Design GHA pledge wall

·         03.03.17 Attending Dementia Ambassadors Conference 

·         06.03.17 Presentation Dementia Nurse Consultants

·         06/03/17 National Standards and Guidance Development Programme for Urgent Primary Care

·         07.03.17 Educational Seminar UWS Paisley Campus

·         08.03.17 Educational Seminar NIPEC Conference Belfast (am)

·         08.03.17 Educational Seminar Alzheimer’s Society NI Conference (pm)

·         09.03.17 Educational Seminar *2 Specialist Dementia Unit Bridgeton

·         10.03.17 Catch up with Alzheimer Scotland CEO

·         13.03.17 Educational Seminar *2 Hospice Stafford

·         14.03.17 Launch Pledge Tree Park Springs Care Home, Motherwell

·         15.03.15 Educational Seminar Morningside Justice and Peace, Edinburgh

·         15.03.17 Fair for all programme board North Ayrshire

·         15.03.17 National Conference and Graduation Event for Cohort 7 Dementia Champions Event

·         16.03.17 Meeting with Age Scotland ESDP

·         17.03.17 Educational Seminar Glasgow City College (am)

·         17.03.17 Educational Seminar Edinburgh Napier University (pm)

·         18.03.17 Educational Seminar RCN Ayrshire & Arran Branch 

·         20.03.17 WMTY17 Planning Group

·         20.03.17 Educational Seminar Glasgow University

·         21.03.17 Focus on Dementia Steering Group (am)

·         21.03.17 Evidence Health and Sports Committee, Scottish Parliament

·         22.03.17 Educational Seminar  RCN Bournemouth *3

·         22.03.17 Educational Seminar  RCN Bournemouth *

·         24.03.17 Recording #WMTY17 Podcasts

·         27.03.17 Fair for All Programme Board North Ayrshire

·         28.03.17 Meeting at Scottish Parliament with First Minister

·         29.03.17 Educational Seminar *4 Northumbria NHS

·         30.03.17 Educational Seminar *4 Northumbria NHS

·         31.03.17 Educational Seminar Moray

April

·         05.04.17 Educational Seminar at Healthwatch Newcastle

·         11.04.17 Educational Seminar at Belfast Health & Social Care Trust

·         12.04.17 Attending Older Peoples Development Group Meeting

·         20.04.17 Attending Integrated Health & Social Care Advisory Board

·         21.04.17 Educational Seminar at Erskine Care Home

·         24.04.17 Attending What Matters to You Planning Group Meeting

·         24.04.17 Attending Conference Hairmyers Hospital

·         25.04.17 Educational Seminar Association Non-Medical Prescribers Conference, Manchester

·         26.04.16 Attending Specialist Dementia Unit Learning Session

·         27.04.17 Educational Seminar at Erskine Care Home

·         28.04.17 Educational Seminar at Glasgow City College

May

·         03.05.14 Educational Seminar Health and Social Care Students at Glasgow City College

·         10.05.17 Focus on Dementia Partnership Improvement and Learning Event ‘on the couch session’ in the afternoon and stand

·         11.05.17 Educational Seminar at Royal Stoke University Hospital, Palliative & End of Life Care Conference, Stafford

·         16.05.17 Educational Seminar in Nursing & Midwifery Conference, Freeman Hospital, Newcastle

·         17.05.17 Attending Living Well in Communities (LWIC) Delivery Group

·         18.05.17 Educational Seminar at Lancashire Teaching Hospital

·         22.05.17 Attending What Matters to You Planning Group Meeting

·         23.05.17 Attending Focus on Dementia - National Advisory Group

·         24.05.17 Educational Seminar at Frimley Health NHS Foundation Trust Conference

·         25.05.17 Attending Cross Party Group on Carers

·         26.05.17 3 Educational Seminars at Edge Hill University, Lancashire

·         30.05.17 Attending The ALLIANCE Annual Conference 2017 – Register here

·         30 May -2 June Educational Seminars – Western Isles Tour

June

·         02.06.17 Dementia Carer Voices Alzheimer Scotland Conference Poster board and stand

·         13.06.17 Educational Seminar Carers Trust Cambridgeshire Awards

·         15.06.17 Educational Seminar Huddersfield Town Hall for Dementia UK

       19.06.17 Launch what matters to you wall GHA 

·         20/21.06.17 Dementia Carer Voices NHS Scotland Conference Poster Presentation

·         22.06.17 Educational Seminar What Matters to You event in Belfast with Shaun Maher

·         27-29.06.17 Dementia Carer Voices Parliamentary Exhibition and lunch time event

·         28.06.17 Educational Seminar at The Northumbria Band 5 Nursing Conference

Thanks for reading my blog, You can now view my 8 short flims here! http://tommy-on-tour-2011.blogspot.co.uk/2014/05/my-mums-name-was-joan-this-is-our-story.html