The five “Must Dos” provide a framework to help develop reliable processes that discover
1. What and who really matter to the person – personal preferences and human connections.
2. To provide clear and full communication about options in plain English.
Once we have done this we are now in a position to:
3. Facilitate a truly collaborative decision about what the individual needs and wants and what will help them to make a good life for them.
4. The final “Must Do” reminds us that we are here to provide
services and supports that meet the needs of the people who use those services – not the professionals. Whose need are you meeting?