Health and Social Care Alliance Scotland (The ALLIANCE)
Briefing Paper on: Dementia Carer Voices
Dementia Carer Voices
Dementia Carer Voices, managed by the ALLIANCE, is a two year project funded by the Scottish Government which harnesses the work of Tommy Whitelaw and recognises the importance of the carer voice, in informing future service provision and in empowering carers themselves.
In June 2011, as part of his ‘Tommy on Tour’ campaign, Tommy Whitelaw, a carer for his late Mum Joan, walked around Scotland’s towns and cities to raise awareness of the impact of dementia on families and the difficult but vital role played by carers. Since then, he has engaged with thousands of carers through twitter, his blog and frequent talks to health and social care professionals and carers organisations across Scotland, allowing him to collect hundreds of life stories from people which detail their experiences of caring for a loved one living with dementia. The letters demonstrate that carers of people with dementia often feel isolated and that there is insufficient recognition of the range of complex issues about which they are expected to have understanding, from legal to financial, to health and housing, as well as, cope with the distressing, social and emotional demands of caring.
As Project Officer with Dementia Carer Voices. Tommy continues to collect letters and stories and build on that work. The project aims to –
Capture the experiences of carers across Scotland with a view to informing future policy and service provision;
Empower carers by providing information based on the Charter of Rights and Carer Strategy about caring for someone with dementia;
Highlight the role of carers as natural resources; carers as people with needs;
Work with other carer organisations and key stakeholders to ensure that relevant strategies are well informed by the views of service users.
Establish a greater understanding of dementia and the carer journey among health and social care professionals;
Highlight the importance of family carers being enabled after diagnosis to build and sustain a network of support, preventing crisis situations and enabling carers to ask for additional help when it is needed;
Reduce isolation of carers of people with dementia;
Increase awareness of carer rights;
Gather information supporting family and person centred approaches to health and social care.
The project will achieve this through visits and talks by the Project Officer Tommy Whitelaw to Carer Organisations; the provision of written materials with key carer messages; dissemination of information including through social media; and films to raise awareness/understanding. A Dementia Carer Voices survey is presently in operation via the ALLIANCE website to collect key carer information which will be captured and published to raise further awareness of issues of importance to carers. Evaluation feedback from talks to carer organisations is also available on the web and indicates high levels of satisfaction particularly from health and social care students about hearing the carer voice first hand.
Rights, Dignity and Respect
Dementia Carer Voices will continue to raise awareness of the Charter of Rights for People with Dementia and their carers which adheres to the PANEL approach to carers rights – that is that carers of people with dementia have the right to –
Participate in decisions which affect their human rights;
Accountability of those responsible for the respect, protection and fulfilment of human rights;
Non Discrimination and equality;
Empowerment to know their rights and how to claim them;
Legality in all decisions through an explicit link with human rights and legal standards in all processes and outcome measurements.
The ALLIANCE welcomes the fact that this is embedded in the National Dementia Strategy but feedback from carers would suggest that further outreach is required to promote carers’ rights and increase awareness. The ALLIANCE believes that this can in turn empower people with dementia and their carers and enable them to participate more fully in the decisions affecting them.
Emerging Key Messages
We welcome the work that the Scottish Government and its partners in NHS Scotland, local government and the third and private sectors are doing to improve support, care and treatment for people with dementia, their families and carers through the National Dementia Strategy (NDS) and the Carers Strategy for Scotland 2010-2015. There are, however, a number of themes emerging through our engagement with carers that we wish to highlight in the context of the debate, the review of NDS, and future development of the Carers Strategy.
“No one ever asked”
One of the most frequent concerns expressed by carers is that staff delivering care can sometimes “forget” the person inside the dementia. In order to deliver real person-centred care, it is imperative that staff know as much as possible about the lives, personalities, likes and dislikes of the people for whom they care. This enables staff to give care and treatment which meets their needs, and can therefore maximise quality of life. Recording life history information and understanding how a person lived before they developed dementia helps staff to appreciate how the person’s past affects their present life and behaviour, individualise the care of the person and help maintain their identity.
“I look at them [people with dementia] and think I wonder what she did in the past. If we knew it might make some of us feel a little bit ashamed.” Nurse
“Many people simply saw my Mum as a wee woman with dementia and used that as their starting point, denying her the life she had led and could have continued to lead for as long as possible.” Tommy Whitelaw
No consistency of care staff, need for sense of routine
It is widely accepted that familiarity and routine can assist in managing the symptoms of dementia, but a lack of continuity in staffing is still cited as a huge frustration by many carers who have witnessed inconsistent approaches in their loved one’s care and a lack of understanding of their needs.
Too often carers experience inconsistency in staffing which does not allow for a person centred-approach to care. While extreme examples have made the headlines, frequently carers speak of having to repeat information to new staff on a regular basis.
“While I recognise the need for holiday cover, how many carers through the door is too many?” Carer
“There is a shortage of staff – people are brought in who don’t know the conditions of the service users they are caring for.” Care home staff member
Having a friend or ‘buddy’ who is going through (or has gone through) the same experience “A helping hand along the way”
Caring for someone with dementia can be stressful because of the complex, unpredictable and progressive nature of the illness. This can have a profound social, emotional and physical impact on carers including an increased risk of stress related conditions, such as depression. Everyone affected by dementia has a unique story to tell and carers, by sharing their experiences can help to tackle the misunderstandings surrounding dementia and offer hope and advice to people in the same situation. Many carers have indicated an interest in obtaining training and support to better understand the condition and ways to cope with the difficult and challenging behaviour of their loved one.
“It’s an emotional roller coaster which unless you have experienced, it defies description.” Carer.
Difficulty in becoming aware of/ accessing services
Many carers talk about what they think would have been helpful or useful to know (or have access to) but that they only found out about much further into the condition and highlighted the immediate period post – diagnosis as being a crucial time for them. Some key comments raised included the need to have a very basic factsheet which signposts local and relevant support, and a step by step approach to resources for use post-diagnosis. Letters also highlighted the importance of the timing of support and intervention, as people are unique with different needs, and understanding of the condition and how it may affect them and their family.
Finding out about/accessing services was described as:
“like trying to crack a secret code,”
“like trying to break MI5,”
“I now know that help is there but you have to know where to look, no one comes to you with information or instructions.” Carer
The ALLIANCE recognises that the Scottish Government’s guarantee of at least a year’s worth of post-diagnostic support, coordinated by a trained link worker, has the potential to assist people greatly in this regard to prevent carers from reaching crisis situations. Implementation across all care settings, including care home and continuing care however, is vital.
Greater recognition of the carer role amongst health and social care professionals
While we recognise the progress being by the Scottish Government through the “Promoting Excellence” framework, many carers still feel that their views and needs are overlooked by health and social care professionals and that their right to support the person they care for as full partners in the provision of care is not well recognised. Some carers highlighted positive examples of being involved during a hospital stay e.g. helping with meals or personal care, but it would appear that the approach to this varies from ward to ward, and hospital to hospital. Carers can provide vital information and support during hospital admission or investigation which can be very disorienting for someone with dementia. Involving Carers who wish it, in the day to day care and treatment of their loved one benefits both the person with dementia and the staff involved. The ALLIANCE believes that such partnership should routinely be the norm. In this regard, the ALLIANCE welcomes the Scottish Government’s pilot of more flexible visiting hours in Scottish hospitals, which will allow those living with dementia to benefit from a familiar face to assist and to allay fears of being in an unfamiliar environment, and looks forward to it being rolled out at the earliest opportunity.
“As a carer it was recognised by professionals that my Mum would eat better and cooperate more with interventions if I was there to explain and assist. The fact is she trusted me.” Carer.
“Especially in (the) care of person with challenging behaviour who had terrible night terrors, it was helpful to have his daughter come in and settle him. Avoided need for any sedation.” Mental Welfare Commission.
Greater understanding from employers
Carers face numerous challenges in continuing to work after a loved one is diagnosed with dementia and a large proportion of letters were from carers who had chosen, or been forced to alter their employment circumstances in order to carry out their caring role. Employment is not just a source of finance and occupation; it often provides necessary social contact and intellectual stimulation and continuing work in some form may be beneficial to carers themselves.
Raising awareness of dementia and its symptoms among employers would ensure that they are better placed to explore what steps can be taken to help the individual meet both caring and work commitments.
Grief that never goes away
Carers’ letters indicate that the hardest part of their journey is not the practical challenge which they face on a daily basis, but rather the emotional impact of physically seeing their loved one in front of them but only getting occasional and increasingly rare glimpses of the mum and dad, husband or wife that they used to be. It is for this reason, that grief has been described as the “constant yet hidden companion” of dementia both for people with dementia and their families.
“The most difficult part is seeing them slip away, bit by bit.” Carer
“The saddest, longest, goodbye.” Carer
This is but one of the unique challenges posed by dementia which often even friends and family don’t understand and thereby adds to the sense of isolation and hopelessness that many carers already feel.
Across each of these areas the ALLIANCE recognises that there are pockets of good practice supported by a range of Carer Organisations. Despite this, individual carers can often feel lost and isolated and spreading good practice across particularly vulnerable and “hard to reach” groups is especially important.
There are currently 86,000 people in Scotland living with dementia, with the vast majority of support for these individuals being provided by informal carers.
Dementia is a long lasting and progressive condition, on average lasting 10 years – during which time the individual’s abilities and skills deteriorate, including memory, cognition, communication, decision making and activities of daily living. This can make caring for someone with dementia, a particularly difficult and different experience to for example caring for an elderly person who is physically frail. Given the life span of the illness and the varying rate of deterioration, carers of people with dementia often care in very changing and challenging circumstances for periods of up to 10 years and sometimes longer.
Carers in Scotland
There are 660,000 carers in Scotland – 1 in 8 of the population.
Every day almost 500 people take on a caring responsibility – that’s 178,000 people each year.
3 in 5 of us will become carers at some point in our lives.
110,000 people provide over 50 hours of care per week.
Over 250,000 people juggle caring with holding down a job.
By 2037 the number of carers in Scotland will have increased to around 1 million.
Carers save the Scottish economy £10.3 billion annually – the cost of providing NHS services in Scotland.
The main carers’ benefit is worth just £58.45 for a minimum of 35 hours.
Three quarters of carers are struggling to pay utility bills and more than half are cutting back on food and heating to make ends meet.
Three quarters of carers say their health is worse because of their caring responsibilities.
Source: Carers Scotland
If you would like to discuss any of the topics raised within this briefing or to request any further information, please contact our project team.
firstname.lastname@example.org: Programme Director
email@example.com : Project Officer
firstname.lastname@example.org: Policy and Information Assistant
About the ALLIANCE
The ALLIANCE is the national third sector intermediary for a range of health and social care organisations. The ALLIANCE has 270 members including large, national support providers as well as small, local volunteer-led groups. Many NHS Boards and Community Health and Care Partnerships are associate members.
The ALLIANCE’s vision is for a Scotland where people of all ages who are disabled or living with long term conditions, and unpaid carers, have a strong voice and enjoy their right to live well, as equal and active citizens, free from discrimination, with support and services that put them at the centre.
Recently, the ALLIANCE received two years funding from the Scottish Government for the Dementia Carer Voices project.
TEL: 0141 404 0231
APPENDIX 1 TOMMY’S STORY
My mother’s name was Joan Whitelaw. She was born on the 15th of July 1939. She had been: a daughter, a sister, a wife, a mother, a friend, a workmate, a neighbour, a valued member of her community, and a true, honest and dignified lady.
Like so many others of the 86,000 people across Scotland, however, she was labelled as ‘a wee woman with dementia,’ a condition we, at this time, have no cure for. As a result she was written off, given no value and most certainly not given the respect and care she deserved.
Six years ago, I walked out of a hospital with my mum after her diagnosis of dementia and we walked out alone, with no support. At another critical moment on our journey, an evaluation of mum’s condition and medication, we were told “there’s not much more we can do” and “it’s time to consider residential care.” Again, we left alone.
We were alone for much of our tragic journey and for this reason I am committed to raising awareness of the impact of dementia on families, and the vital role played by carers, so that nobody else in Scotland should have to go through the caring journey experiencing the loneliness and isolation that I did.
Finally, I would like take this opportunity to thank all of the carers, families, and carers’ centres who have inspired and supported me over the course of my awareness raising campaign.