“It’s all about people and relationships” new films from Person CentredScotland #PCIC3

Healthcare Improvement Scotland have published a number of new videos reflecting on the 3rd national Person-centred health and care collaborative learning session, with excerpts from three of the plenary speakers over two days including Jason Leitch on quality improvement, Dr David Reilly on transformative listening and Dementia Carer Voices Project Engagement Lead Tommy Whitelaw on sharing personal experiences.

The Dementia Carer Voices team was proud to participate in the Person Centred Health and Care Collaborative’s Third National Learning Session, held at the SECC in November 2013.

The aim of the event was to bring together people from a variety of backgrounds to share learning about the values, behaviours and approaches that will help to ensure that people are always at the centre of their health and care. Over the course of the two days, delegates had the opportunity to listen, observe and share examples of person-centred approaches to care that support the five “Must Do With Me” elements of care. These include;

1. What matters to you?

2. Who matters to you?

3. What information do you need?

4. Nothing about me without me

5. Personalised contact

Tommy’s speech, providing a carer’s perspective,  on the theme of “No – one ever asked ” highlighted the transformational impact that listening, kindness and understanding made to his journey as a carer, and the importance of looking beyond a person’s diagnosis to engage with them as an individual.

If you would like to access further information about the Collaborative and to view presentations from the latest learning session, please click here.