Today - speaking Care Inspectorate Admin Development Day

ADMIN DEVELOPMENT DAY

Wednesday 25 June 2014

OBJECTIVES AND EVENT OUTCOMES

§   Have a deeper knowledge and understanding of our core business and how we all contribute to improving care for people who use care services.

§   Have a deeper understanding of a rights based high quality, safe and compassionate care and how we all contribute to this.

§   How involving people in our work is so vital to meeting our strategic objectives.

§   Launch the learning and development pathways for admin staff – the important of continuous professional development in an emerging landscape of tighter financial constraints, technological advances and increasing societal expectations.

PROGRAMME

9.15am                 Arrivals and Registration - Tea/coffee/bacon rolls/egg rolls

9.30am                 Welcome and Introductions

‘The Care Inspectorate Vision, Values and Purpose’ and how the Business Support Service is a vital component to our success - Annette Bruton, Chief Executive

10.00am              A ‘Journey Through Care’ - Johnny’s Story, Kibble Education and Care Centre

10.30am              Whose responsibility is it any way? - Public Protection, Fiona Stevenson, NSPCC

11.20am               COMFORT BREAK

11.40am               ‘A Carer’s Story’ – Experiences of Dementia - Tommy Whitelaw, Carer/

                                Health & Social Care Alliance  

12.30pm               BUFFET LUNCH (opportunity for networking)

1.30pm                 ‘If it weren’t for the business support service’ - Robert Peat, Director of Inspection

1.40pm                 Quality Assurance – What it means for us and our role within it?

Helen Happer, Head of Quality & Improvement

2.10pm                 Learning & Development Pathways – Generic Courses Available overview by

Carol Grieve, Business Support Manager

2.30pm                 COMFORT BREAK (take coffee back to table)

2.40pm                 New Admin Award – What will it look like? And when will it be available?

Joe McGhee, Inspection Award Co-ordinator

3.00pm                 Question Time – Annette Bruton, Robert Peat, Carol Grieve, Kath McCabe, Joe McGhee

                               

3.20pm                 Reflections and Summary of Day – Robert Peat, Director of Inspection

3.30pm                 Close