ADMIN DEVELOPMENT DAY
Wednesday 25 June 2014
OBJECTIVES AND EVENT OUTCOMES
§ Have a deeper knowledge and understanding of our core business and how we all contribute to improving care for people who use care services.
§ Have a deeper understanding of a rights based high quality, safe and compassionate care and how we all contribute to this.
§ How involving people in our work is so vital to meeting our strategic objectives.
§ Launch the learning and development pathways for admin staff – the important of continuous professional development in an emerging landscape of tighter financial constraints, technological advances and increasing societal expectations.
9.15am Arrivals and Registration - Tea/coffee/bacon rolls/egg rolls
9.30am Welcome and Introductions
‘The Care Inspectorate Vision, Values and Purpose’ and how the Business Support Service is a vital component to our success - Annette Bruton, Chief Executive
10.00am A ‘Journey Through Care’ - Johnny’s Story, Kibble Education and Care Centre
10.30am Whose responsibility is it any way? - Public Protection, Fiona Stevenson, NSPCC
11.20am COMFORT BREAK
11.40am ‘A Carer’s Story’ – Experiences of Dementia - Tommy Whitelaw, Carer/
Health & Social Care Alliance
12.30pm BUFFET LUNCH (opportunity for networking)
1.30pm ‘If it weren’t for the business support service’ - Robert Peat, Director of Inspection
1.40pm Quality Assurance – What it means for us and our role within it?
Helen Happer, Head of Quality & Improvement
2.10pm Learning & Development Pathways – Generic Courses Available overview by
Carol Grieve, Business Support Manager
2.30pm COMFORT BREAK (take coffee back to table)
2.40pm New Admin Award – What will it look like? And when will it be available?
Joe McGhee, Inspection Award Co-ordinator
3.00pm Question Time – Annette Bruton, Robert Peat, Carol Grieve, Kath McCabe, Joe McGhee
3.20pm Reflections and Summary of Day – Robert Peat, Director of Inspection